Delivery & Returns

WE OFFER FREE STANDARD SHIPPING ON ALL ORDERS OVER $120 AUSTRALIA WIDE

How Much Does Shipping Cost?

Its FREE

We only ship to SA, ACT and NSW at the moment

Delivery & Returns:

  • Free Shipping on all orders

When are orders Shipped?

Orders are shipped from our Canberra location (excluding public holidays in the ACT). 

Shipping Updates

We’ll send you an email when we have sent your order, but you can also log in to your account and check your order status. we’ll include the tracking number in your shipping confirmation email.
All shipping updates will be shown on the carrier's website.

Who do you use for your Shipping? 

We use 2 carriers:

  •  Australia Post
  • Direct Freight (orders that AUSPOST can't deliver). *

Please refer to the shipping rates above, Please note that orders with Auspost cant ship will be sent via Direct Freight road transport and may take longer to arrive. 

Your Details: 

Please ensure that you check that your address details are accurate and correct when placing an order so that it can be delivered. It’s also important that you use your real name on your order – If the parcel is for any reason undeliverable and goes to a post office, you will need an ID in that name to collect your parcel.

Return to Sender: 

If a parcel is undeliverable or not collected from a delivery centre, it will be returned to the sender. We will contact you if we receive your order back to let you know. Please respond in a timely manner to ensure this is resent as soon as possible.

How will I know if my order has been sent to me?

Don’t worry, we’ll send you a shipping confirmation email with your order has been shipped. You can also log into your account, which will show you the status of your order at any time.

Are Order Confirmation Emails Sent?


Yes, they sure are!
We’ll send you a shipping confirmation email with your tracking number once your order has been shipped. You can also log into your account, which will show you the status of your order at any time.

Order Delays - I haven’t received my order yet, where is it!?

We try to make our delivery estimates as accurate as possible. Keep in mind, though, that deliveries can be delayed in the post, especially around busy times. Allow extra time for public holidays. If you have any questions about your order, please contact us.

Returns:

Policy is in addition to customers' rights that you may have under Australian Consumer Law.

Please ensure you take care to do your research and make an informed decision to select the correct item when ordering. If you have any questions about any of our items, please contact us.

Damaged in Transit:

  • If an item arrives damaged or faulty, please contact us to assess if its eligable with a replacement, exchange or refund.
  • Claims must be made within 14 days of purchase and be supported with photographic or video evidence.

Change of Mind

  • We are not required to provide a refund for Change of Mind purchases - exchange or credit only.
  • Due to the nature of the items we sell, unfortunately, we’re unable to accept some change of mind returns.

Faulty Goods

  • Must be provided with Photographic evidence
  • We may ask for the item to be sent back for inspection and assessment
  • Can be refunded or exchanged.
  • Any associated costs with returning items are covered at Bank of Seeds Australia.

Want to Cancel your order?

No problems if the order has not been shipped, hit us up and we can offer a full refund if the order has not been shipped out!